Support

Contact support

Contact: support@rimvia.app and use the subject “Rimvia support request.”

Include your Rimvia handle, device and app version, a concise description, and the relevant post, comment, message, or Apple transaction identifier when applicable. Do not send passwords, payment card details, government identification, or private media unless we specifically request a secure verification step.

Support is not an emergency service. Contact local emergency services if someone is in immediate danger.

Account and profile

Session issue

Restart the app, confirm the latest available version is installed, and retry on a reliable connection if the feature is online. A local-only session may not transfer to another device.

Update or delete your account

Open Profile and Settings to edit available profile fields, log out, manage blocked accounts, or review the deletion control. A production build that creates accounts must implement Profile → Settings → Delete Account rather than only ending the session. The current local prototype's sign-out behavior is not completed server-side deletion.

Posting, media, and permissions

Camera, microphone, and photo access are requested only when you choose a feature that needs them. If selection or recording fails, review the Rimvia permissions in system settings and try again. Keep enough local storage for video or audio processing.

Upload only media you have permission to share. If your own post or comment has a Delete control, use it in the item menu. For a rights complaint about another user's material, use the dedicated process below rather than a general support request.

Reporting and blocking

Use the visible Report action on a post, the Flag action beside a comment, or the Report control on a creator profile or chat. Choose the closest reason and add context. Select Block when immediate separation is needed. Blocked accounts can be reviewed from Profile → Settings → Blocked accounts.

In a connected production service, a report confirmation means the report was received; it does not promise a particular outcome. A local-only demonstration may store a report on the device and is not a substitute for a monitored production moderation channel. Safety reviews consider context, severity, available evidence, and the safety rules shown in the app.

Chat

Chat becomes available after you follow a creator. It is never random or anonymous. If you unfollow the creator, someone is blocked, or an account is restricted, sending is disabled while existing conversation history remains available. Image and voice messages depend on the relevant system permissions and local media availability.

Diamond and Apple purchases

Diamond applies only if offered. For a purchase question, include the Apple transaction identifier, product, approximate time, and storefront. Never send payment credentials. Apple controls payment authorization and its refund request process. A pending or cancelled purchase should not be treated as delivered.

Privacy, deletion, and rights claims

For access, correction, or other privacy requests, read the Privacy Policy and email support with “Privacy request” in the subject. Account deletion normally starts in the app, not by email.

Copyright, trademark, publicity, and other rights claims should be emailed to Support with the claimant's identity and authority, the protected work, the exact Rimvia material, a good-faith explanation, reliable contact details, and a signature.